Since the pandemic, health systems took a 180° turn. Just as telebanking today is simply banking, “virtual healthcare” will become “healthcare.” However, healthcare providers must form alliances with technology companies and not simply have hundreds of disjointed applications

Avo sat down (virtually, of course) with our dear Pilar “Pili” Metzler of Avaya, one of Verb’s first customers, to talk about how news and events are changing because of the COVID-19 crisis. She thinks some changes are here to stay.